We're sorry you've received a faulty product! We know this can be frustrating, but we are here to help you!. Either complete the form here (https://www.promixx.com/pages/warranty-page), or send us an email (info@promixx.com). When sending us a messag

We&apos;re sorry you&apos;ve received a faulty product! We know this can be frustrating, but we are here to help you!Either complete the form here (<a data-fr-linked="true" href="https://www.promixx.com/pages/warranty-page">https://www.promixx.com/pages/warranty-page</a>), or send us an email (<a data-fr-linked="true" href="mailto:info@promixx.com">info@promixx.com</a>).When sending us a message, please include the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Which product has the fault (i.e. PRO)</li><li style="font-size: 16px;">Description of the fault (as detailed as possible)</li><li style="font-size: 16px;">Photos of the fault</li><li style="font-size: 16px;">Video of the fault (if possible)</li></ul>Our customer service team will then get in contact with you to either help you fix the fault, or help get you sorted with a replacement as quickly as possible!&#xA0;You do not have to send your faulty item back to us yet, wait until our customer service team contacts you and they will give you instructions on what to do next.

Received a faulty product?

In the unlikely event that you receive the wrong item, please contact us immediately. When you contact us, please include the following:. Once we've received the above information, our customer serivce team will get this resolved for you as soon as p

In the unlikely event that you receive the wrong item, please contact us immediately.When you contact us, please include the following:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Name</li><li style="font-size: 16px;">Email address</li><li style="font-size: 16px;">Product you received</li><li style="font-size: 16px;">Product you did not recieve (for example... PURSUIT ECOZEN in Midnight Blue, 700ml)</li></ul>Once we&apos;ve received the above information, our customer serivce team will get this resolved for you as soon as possible.A claim for incorrect items must be made within seven days of the delivery date.

I received the wrong item

In the unlikely event that you are missing an item from your order, please contact us immediately. When you contact us, please include the following:. Once we've received the above information, our customer serivce team will get this resolved for you

In the unlikely event that you are missing an item from your order, please contact us immediately.When you contact us, please include the following:<ul style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><li style="font-size: 16px; color: rgb(0, 0, 0);">Order number</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Name</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Email address</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Product you did not recieve (for example... PURSUIT ECOZEN in Midnight Blue, 700ml)</li></ul>Once we&apos;ve received the above information, our customer serivce team will get this resolved for you as soon as possible.A claim for missing items must be made within seven days of the delivery date.

Something is missing from my order

Made a mistake? Forgot to add something? Not to worry!. Contact us using the chat button in the bottom right of this page, or email us (info@promixx.com) AS SOON AS POSSIBLE. We will do our best to help you, however in some circumstances and dependin

Made a mistake? Forgot to add something? Not to worry!Contact us using the chat button in the bottom right of this page, or email us (<a data-fr-linked="true" href="mailto:info@promixx.com">info@promixx.com</a>) AS SOON AS POSSIBLE. We will do our best to help you, however in some circumstances and depending on your order status, we will be unable to help you make and changes to your order.If you input the wrong address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.

I want to change my order

If you purchased via Amazon the order number can be found within Amazon by clicking into: My account > My orders > Click into order > View order summary and it will look something like: 111-2222222-3333333. Alternatively, if you purchased direct from

<div data-block="true" data-editor="3pusf" data-offset-key="aupab-0-0" id="isPasted" style="white-space: pre-wrap;"><h1 data-offset-key="aupab-0-0" id="amazon">Amazon</h1></div><div data-block="true" data-editor="3pusf" data-offset-key="c2hmq-0-0">If you purchased via Amazon the order number can be found within Amazon by clicking into: My account &gt; My orders &gt; Click into order &gt; View order summary and it will look something like: 111-2222222-3333333.&#xA0;<h1 id="promixxcom">PROMiXX.com </h1></div><div data-block="true" data-editor="3pusf" data-offset-key="4h245-0-0">Alternatively, if you purchased direct from us then the order number can be found in the order confirmation email and will look something like: PROMiXX1234.&#xA0;<h1 id="in-store">In-Store </h1></div><div data-block="true" data-editor="3pusf" data-offset-key="50q14-0-0" style="white-space: pre-wrap;">However, if you purchased from Walmart or Target, it will be either the online order number from their site or the long number at the bottom of the receipt/the receipt number.</div>

How do I find my order number?

Have an issue, or need to get in touch with us?

PROMiXX

Orders

I sent you an email and haven't had a response, why?

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FAQs

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I haven't received my refund

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Shipping & Returns

What is your warranty policy?

I ordered on Amazon, can I still register my product?

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I received my product as a gift, do I still have a warranty?

Make a warranty claim

Need help registering your lifetime warranty?

Warranty

What is the RPM?

Are PROMiXX products dishwasher safe?

How do I clean my electric shaker bottle?

Can I put fruit or ice in my electric shaker bottle?

Can the electric shaker bottles be used with hot liquids?

What ingredients can I use with an electric shaker bottle?

What is the difference between the iXR, MiiXR PRO and the PROMiXX PRO?

What is the battery life?

Why isn't DEHP on the packaging?

Do you sell spares?

Is PURSUIT Insulated dishwasher safe?

Do you sell replacement seals?

Do you sell spares for Classic Shaker Bottles?

Product FAQs

Who can I contact at PROMiXX for affiliate support?

What happens if my referral returns the product?

I want to do a giveaway

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Affiliates