Have an issue, or need to get in touch with us?

PROMiXX

We&apos;re sorry you&apos;ve received a faulty product! We know this can be frustrating, but we are here to help you!Either complete the form here (<a data-fr-linked="true" href="https://www.promixx.com/pages/warranty-page">https://www.promixx.com/pages/warranty-page</a>), or send us an email (<a data-fr-linked="true" href="mailto:info@promixx.com">info@promixx.com</a>).When sending us a message, please include the following information:<ul><li style="font-size: 16px;">Order number</li><li style="font-size: 16px;">Which product has the fault (i.e. PRO)</li><li style="font-size: 16px;">Description of the fault (as detailed as possible)</li><li style="font-size: 16px;">Photos of the fault</li><li style="font-size: 16px;">Video of the fault (if possible)</li></ul>Our customer service team will then get in contact with you to either help you fix the fault, or help get you sorted with a replacement as quickly as possible!&#xA0;You do not have to send your faulty item back to us yet, wait until our customer service team contacts you and they will give you instructions on what to do next.

We're sorry you've received a faulty product! We know this can be frustrating, but we are here to help you!. Either complete the form here (https://www.promixx.com/pages/warranty-page), or send us an email (info@promixx.com). When sending us a messag

Received a faulty product?

Orders

I sent you an email and haven't had a response, why?

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Why can't I use my discount code with deals?

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FAQs

I received the wrong item

Something is missing from my order

I want to change my order

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Where do you ship to?

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I haven't received my refund

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Do you offer refunds or exchanges?

Shipping & Returns

What is your warranty policy?

I ordered on Amazon, can I still register my product?

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I received my product as a gift, do I still have a warranty?

Make a warranty claim

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Warranty

What is the RPM?

Are PROMiXX products dishwasher safe?

How do I clean my electric shaker bottle?

Can I put fruit or ice in my electric shaker bottle?

Can the electric shaker bottles be used with hot liquids?

What ingredients can I use with an electric shaker bottle?

What is the difference between the iXR, MiiXR PRO and the PROMiXX PRO?

What is the battery life?

Why isn't DEHP on the packaging?

Do you sell spares?

Is PURSUIT Insulated dishwasher safe?

Do you sell replacement seals?

Do you sell spares for Classic Shaker Bottles?

Product FAQs

Who can I contact at PROMiXX for affiliate support?

What happens if my referral returns the product?

I want to do a giveaway

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What are the payment options and minimum payout limits?

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I'm signed up, now what?

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How much can I earn?

Is there a signup fee?

What is the PROMiXX Affiliate Program?

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Can I collaborate with you?

Affiliates

Received a faulty product?Updated a year ago