Have an issue, or need to get in touch with us?

PROMiXX

In the unlikely event that you are missing an item from your order, please contact us immediately.When you contact us, please include the following:<ul style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><li style="font-size: 16px; color: rgb(0, 0, 0);">Order number</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Name</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Email address</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Product you did not recieve (for example... PURSUIT ECOZEN in Midnight Blue, 700ml)</li></ul>Once we&apos;ve received the above information, our customer serivce team will get this resolved for you as soon as possible.A claim for missing items must be made within seven days of the delivery date.

In the unlikely event that you are missing an item from your order, please contact us immediately. When you contact us, please include the following:. Once we've received the above information, our customer serivce team will get this resolved for you

Something is missing from my order

Orders

I sent you an email and haven't had a response, why?

What is your phone number?

What info do I need to contact you?

How do I contact you?

How else can I contact you?

Why can't I use my discount code with deals?

Where can I get a discount?

How do I become a reseller?

FAQs

Received a faulty product?

I received the wrong item

I want to change my order

How do I find my order number?

Where do you ship to?

How do I make a return?

I haven't received my refund

How do I track my order?

What is your returns policy?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Do you offer refunds or exchanges?

Shipping & Returns

What is your warranty policy?

I ordered on Amazon, can I still register my product?

How do I register my warranty?

I received my product as a gift, do I still have a warranty?

Make a warranty claim

Need help registering your lifetime warranty?

Warranty

What is the RPM?

Are PROMiXX products dishwasher safe?

How do I clean my electric shaker bottle?

Can I put fruit or ice in my electric shaker bottle?

Can the electric shaker bottles be used with hot liquids?

What ingredients can I use with an electric shaker bottle?

What is the difference between the iXR, MiiXR PRO and the PROMiXX PRO?

What is the battery life?

Why isn't DEHP on the packaging?

Do you sell spares?

Is PURSUIT Insulated dishwasher safe?

Do you sell replacement seals?

Do you sell spares for Classic Shaker Bottles?

Product FAQs

Who can I contact at PROMiXX for affiliate support?

What happens if my referral returns the product?

I want to do a giveaway

How do I monitor my commission?

What are the payment options and minimum payout limits?

Is there anything I'm expected to do?

I'm signed up, now what?

Who can participate?

What technical skills do I need to become an affiliate?

How much can I earn?

Is there a signup fee?

What is the PROMiXX Affiliate Program?

How do I sign up?

Can I collaborate with you?

Affiliates

Something is missing from my orderUpdated a year ago