Have an issue, or need to get in touch with us?

PROMiXX

<p id="isPasted" style="box-sizing: border-box; margin: 0px; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(84, 86, 89); columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: 17px; font-style: normal; font-variant: normal; font-weight: 400; height: auto; hyphens: none; letter-spacing: normal; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">We aim to respond to customers within 24-48h Monday to Friday (0900-1700 UTC). Please be aware during busy periods, it can sometimes take us a little longer than usual to reply to you, and we will get to you as soon as we can. We also ask that you only send&#xA0;<strong style="box-sizing: border-box; font-weight: 700; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box transparent; border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: inherit; columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: inline; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: medium; font-style: normal; font-variant: normal; height: auto; hyphens: none; letter-spacing: normal; line-height: normal; list-style: outside none disc; margin: 0px; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: inherit; text-align-last: auto; text-decoration-thickness: initial; text-decoration-color: inherit; text-decoration-line: none; text-decoration-style: solid; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: normal; z-index: auto;">one message at a time</strong> - don&apos;t bombard our customer serivce team with multiple messages across multiple platforms, as this just means it&apos;ll take longer for us to reply to you and other customers.</p><p style="box-sizing: border-box; margin: 0px; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(84, 86, 89); columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: 17px; font-style: normal; font-variant: normal; font-weight: 400; height: auto; hyphens: none; letter-spacing: normal; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">&#xA0;</p><p style="box-sizing: border-box; margin: 0px; animation: 0s ease 0s 1 normal none running none; backface-visibility: visible; background: none 0px 0px / auto repeat scroll padding-box border-box rgb(255, 255, 255); border-color: inherit; border-style: none; border-width: medium; border-collapse: separate; border-image: none 100% / 1 / 0 stretch; border-radius: 0px; border-spacing: 0px; inset: auto; box-shadow: none; caption-side: top; clear: none; clip: auto; color: rgb(84, 86, 89); columns: auto; column-fill: balance; column-gap: normal; column-rule: medium none currentcolor; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; display: block; empty-cells: show; float: none; font-family: Roboto, sans-serif; font-size: 17px; font-style: normal; font-variant: normal; font-weight: 400; height: auto; hyphens: none; letter-spacing: normal; line-height: 1.65; list-style: outside none disc; max-height: none; max-width: none; min-height: 0px; min-width: 0px; opacity: 1; outline: none medium; overflow: visible; padding: 0px; break-after: auto; break-before: auto; break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: static; quotes: &quot;&#x201C;&quot; &quot;&#x201D;&quot; &quot;&#x2018;&quot; &quot;&#x2019;&quot;; tab-size: 8; table-layout: auto; text-align: start; text-align-last: auto; text-decoration: none; text-indent: 0px; text-shadow: none; text-transform: none; transform: none; transform-style: flat; transition: none 0s ease 0s; unicode-bidi: normal; vertical-align: baseline; visibility: visible; white-space: normal; width: auto; word-spacing: 0px; z-index: auto; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px;">In some rare occasions our email replies may go to your spam folder so please check there before getting back in touch. The best way to get in touch with us is via the chat function in the bottom right hand corner of our website, if a customer service agent isn&apos;t available at the time, please leave your email and your query and we will get back to you as soon as possible.</p>

We aim to respond to customers within 24-48h Monday to Friday (0900-1700 UTC). Please be aware during busy periods, it can sometimes take us a little longer than usual to reply to you, and we will get to you as soon as we can. We also ask that you on

I sent you an email and haven't had a response, why?

FAQs

What is your phone number?

What info do I need to contact you?

How do I contact you?

How else can I contact you?

Why can't I use my discount code with deals?

Where can I get a discount?

How do I become a reseller?

Received a faulty product?

I received the wrong item

Something is missing from my order

I want to change my order

How do I find my order number?

Orders

Where do you ship to?

How do I make a return?

I haven't received my refund

How do I track my order?

What is your returns policy?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Do you offer refunds or exchanges?

Shipping & Returns

What is your warranty policy?

I ordered on Amazon, can I still register my product?

How do I register my warranty?

I received my product as a gift, do I still have a warranty?

Make a warranty claim

Need help registering your lifetime warranty?

Warranty

What is the RPM?

Are PROMiXX products dishwasher safe?

How do I clean my electric shaker bottle?

Can I put fruit or ice in my electric shaker bottle?

Can the electric shaker bottles be used with hot liquids?

What ingredients can I use with an electric shaker bottle?

What is the difference between the iXR, MiiXR PRO and the PROMiXX PRO?

What is the battery life?

Why isn't DEHP on the packaging?

Do you sell spares?

Is PURSUIT Insulated dishwasher safe?

Do you sell replacement seals?

Do you sell spares for Classic Shaker Bottles?

Product FAQs

Who can I contact at PROMiXX for affiliate support?

What happens if my referral returns the product?

I want to do a giveaway

How do I monitor my commission?

What are the payment options and minimum payout limits?

Is there anything I'm expected to do?

I'm signed up, now what?

Who can participate?

What technical skills do I need to become an affiliate?

How much can I earn?

Is there a signup fee?

What is the PROMiXX Affiliate Program?

How do I sign up?

Can I collaborate with you?

Affiliates

I sent you an email and haven't had a response, why?Updated 2 years ago