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FAQs

I sent you an email and haven't had a response, why?

We aim to respond to customers within 24-48h Monday to Friday (0900-1700 UTC). Please be aware during busy periods, it can sometimes take us a little longer than usual to reply to you, and we will get to you as soon as we can. We also ask that you on

What is your phone number?

PROMiXX doesn't have a phone number. We do not have a call centre and our customer service team is not able to handle a high volume of calls. This is all to provide the best customer service experience for all of our customers. All the PROMiXX channe

What info do I need to contact you?

The more info you can give us, the better we will be able to help you!. If you are contacting us about an existing order, please make sure you include your order number, and where you purchased from (i.e. PROMiXX.com or Amazon). Be sure to also inclu

How do I contact you?

Hey there! If you'd like to chat with us or just say hi, the easiest way is to use the chat bubble you'll find in the bottom right corner of every page on our website. We’re real humans, and during super busy times it might take us a little longer th

How else can I contact you?

If for whatever reason you are struggling to contact us via our chat function, feel free to contact our customer service team via email ([email protected]).

Why can't I use my discount code with deals?

While we appreciate your enthusiasm for our email discount codes, please note that they cannot be combined with the deal of the month or other ongoing promotions. We apologize for any inconvenience caused. Should you have any questions, feel free to

Where can I get a discount?

Hey there 👋 You can either sign up to our mailing list or check out our deals page: https://www.promixx.com/pages/deals

How do I become a reseller?

Hi there 👋. Thanks for your interest in our brand! We're really pleased to hear that you're interested in becoming a reseller 🎉. Anyone wishing to become a reseller with us will need to complete an application form in the link included below:. http