Have an issue, or need to get in touch with us?

PROMiXX

We know this can be frustrating! There are a few different factors that can affect how quickly you get your refund.Depening on where in the world you are and the returns courier used, the delivery time to get your product back to our warehouse can vary - particularly around peak times!Once your items have been received by our warehousing team, it can take up to 14 days for your return to be processed and your refund issued.If it has been more than 14 days since your return was recieved, please contact our customer service team who will be able to help you further. When you contact them, to allow them to help you best, please include the following in your message:<ul style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><li style="font-size: 16px; color: rgb(0, 0, 0);">Order Number</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Proof of postage</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Tracking number of your return</li></ul>

We know this can be frustrating! There are a few different factors that can affect how quickly you get your refund. Depening on where in the world you are and the returns courier used, the delivery time to get your product back to our warehouse can v

I haven't received my refund

Shipping & Returns

I sent you an email and haven't had a response, why?

What is your phone number?

What info do I need to contact you?

How do I contact you?

How else can I contact you?

Why can't I use my discount code with deals?

Where can I get a discount?

How do I become a reseller?

FAQs

Received a faulty product?

I received the wrong item

Something is missing from my order

I want to change my order

How do I find my order number?

Orders

Where do you ship to?

How do I make a return?

How do I track my order?

What is your returns policy?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Do you offer refunds or exchanges?

What is your warranty policy?

I ordered on Amazon, can I still register my product?

How do I register my warranty?

I received my product as a gift, do I still have a warranty?

Make a warranty claim

Need help registering your lifetime warranty?

Warranty

What is the RPM?

Are PROMiXX products dishwasher safe?

How do I clean my electric shaker bottle?

Can I put fruit or ice in my electric shaker bottle?

Can the electric shaker bottles be used with hot liquids?

What ingredients can I use with an electric shaker bottle?

What is the difference between the iXR, MiiXR PRO and the PROMiXX PRO?

What is the battery life?

Why isn't DEHP on the packaging?

Do you sell spares?

Is PURSUIT Insulated dishwasher safe?

Do you sell replacement seals?

Do you sell spares for Classic Shaker Bottles?

Product FAQs

Who can I contact at PROMiXX for affiliate support?

What happens if my referral returns the product?

I want to do a giveaway

How do I monitor my commission?

What are the payment options and minimum payout limits?

Is there anything I'm expected to do?

I'm signed up, now what?

Who can participate?

What technical skills do I need to become an affiliate?

How much can I earn?

Is there a signup fee?

What is the PROMiXX Affiliate Program?

How do I sign up?

Can I collaborate with you?

Affiliates

I haven't received my refundUpdated a year ago