Shipping & Returns

Where do you ship to?

We currently ship to the following countries;. Note; gift cards are not physical products, you will recieve these at the email address provided.

How do I make a return?

If you wish to return an unused product within the 28 day return window, please go to https://www.promixx.com/contact and complete the form, reach out to us using the chat at the bottom right of the page, or email us. Once our customer service team h

I haven't received my refund

We know this can be frustrating! There are a few different factors that can affect how quickly you get your refund. Depening on where in the world you are and the returns courier used, the delivery time to get your product back to our warehouse can v

How do I track my order?

You should receive tracking via email (providing you put your email address in). Please keep an eye on your spam folder for this as it can sometimes go there. Alternatively you can log into you account and see your order status there: https://www.pro

What is your returns policy?

Products must be returned within 28 days of purchase.Used products will not be refunded. Any reutrned product must be unused.Products must have all original packaging and accessories, and be un-damaged.We only offer refunds onto the original payment

What if my package gets lost or arrives damaged?

At PROMiXX, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We u

What is your shipping policy?

We offer 100% secure shipping with FREE Shipping options available, PLUS hassle free returns, all with a 30-day money back guarantee. To see our full shipping policy check out our help center: http://promixx.com/help

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 28 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note;. For returns or exchanges, please go to our