Do you offer refunds or exchanges?Updated a year ago
Yes, we offer refunds and exchanges within 28 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note;
- Products must be returned within 28 days of purchase.
- Used products will not be refunded. Any returned product must be unused.
- Products must have all original packaging and accessories, and be un-damaged.
- We only offer refunds onto the original payment method used to make the order.
- For purchases made by gift card, the refund will be applied to the gift card, or a new gift card for the value of the return will be issued.
For returns or exchanges, please go to our contact page and follow the instructions below (https://www.promixx.com/contact). Refunds will be processed to the original payment method within 14 days of receiving the returned item.
To make a return, fill out the contact form and be sure to include the following information:
- Order number
- Name
- Email address
- Product you wish to return
- Reason for the return